[Resolved] Issues with status checks
We received some reports early this morning of users experiencing issues with status checks. We've since resolved this issue, but some users may have unexpected statuses from when the issue was was...
View ArticleIssues with publishing built Storybooks
Some users have reported Chromatic is failing to publish built Storybooks. Our team is currently working to resolve this issue. We will update the status page when the issue is resolved
View ArticleIssues with publishing built Storybooks
The app has returned to regular operation and builds are publishing consistently. We're working on measures to prevent a future reoccurrence of this issue. We apologize for any inconvenience.
View ArticleStatus checks not updating
Some customers are experiencing issues with status checks not updating, impacting pipeline work. We are working on resolving this issue.
View ArticleStatus checks not updating
Our team has identified that this issue is only affecting a small number of customers and we're working with those customers individually. If you've experienced unexpected status check issues, please...
View ArticleChromatic dashboards temporarily unavailable
For some users, dashboards are forwarding to paths which fail to load, resulting in a 404 error in the browser. We believe that we have identified the cause of this issue and are working on resolving...
View ArticleChromatic dashboards temporarily unavailable
We've corrected the issue and dashboard paths are working properly.
View ArticleIntermittent 500 errors in chromatic.com
We are currently seeing a spike in 500 errors on our web application. Users who experience an error splash screen trying to use the application should click the Return Home link provided to navigate to...
View ArticleIntermittent 500 errors in chromatic.com
We are rolling back a change that we believe is causing the spike in 500s. We have not received any customer reports yet of folks running into this problem and being unable to use the page. If you are...
View ArticleIntermittent 500 errors in chromatic.com
We are still working on resolving the root cause of the issue that is resulting in 500 errors on chromatic.com. We'll update this status page when we have more information.
View ArticleIntermittent 500 errors in chromatic.com
We've resolved the root cause of the 500 errors and will continue to monitor against recurrence.
View ArticleCustom domains and Manage page are hanging for some users
A provider we use for supplying custom domains to our customers is having an outage, which is affecting us as well. We will keep this status page up to date and are looking into mitigations that can...
View ArticleCustom domains and Manage page are hanging for some users
We are seeing successful requests to our custom domain provider and are cautiously optimistic that things should be working as normally. We still see some unusual errors though and we're continuing to...
View ArticleCustom domains and Manage page are hanging for some users
We are now confident that the incident is concluded and normal service has been restored. We've identified solutions to insulate our service from outages like this in the future, which we'll evaluate...
View ArticleFirefox builds failing with "Infrastructure Error"
Firefox builds are failing due to an infrastructure change. We believe that we've identified the root cause and are working on a revert to restore normal service. We'll keep this page updated with more...
View ArticleFirefox builds failing with "Infrastructure Error"
We are deploying a fix to restore normal service for Firefox builds. We'll update again when the fix has rolled out and things should be back to normal, at which point we'll monitor for resolution.
View ArticleFirefox builds failing with "Infrastructure Error"
We've fixed the underlying issue that was causing Firefox tests to fail. We're now monitoring against recurrence but don't expect any further problems. If you are continuing to have Firefox failures...
View ArticleBuilds timing out
Some users have reported that builds are failing to publish and timing out. Our team is currently working to resolve this issue. We’ll continue to update the status as we have more information.
View ArticleBuilds timing out
We are still working on resolving the root cause of the issue. We will update the status page once we have a resolution or any significant updates.
View ArticleBuilds timing out
We've identified issues with our queueing infrastructure and are actively working on remediation. We'll continue to share updates when we have more information.
View ArticleBuilds timing out
We're seeing improvements in build rates but are still working on a complete resolution of this issue. No customer action is needed at this time. We'll reach out with another update on a regular...
View ArticleBuilds timing out
The issue with build times has been resolved and we are deploying a change that will prevent recurrence in the short term. If you are still encountering issues, please reach out to support through our...
View ArticleErrors in Chromatic web application
We are currently seeing reports of customers not being able to access certain areas of the Chromatic web app. We are investigating the root cause and are working to resolve the issue.
View ArticleErrors in Chromatic web application
We've identified an issue with upgrading an upstream dependency and are reverting the change on our end. We're deploying the fix and will follow up when it's complete and can confirm the resolution.
View ArticleErrors in Chromatic web application
The issue with the web application has been resolved, and we are investigating the dependency that introduced it. If you are still encountering issues, please contact support through our normal channels.
View ArticleBuilds timing out
Some users have reported that builds are failing to publish and timing out. We are actively working on remediation.
View ArticleBuilds timing out
We saw issues with builds failing with error "Cannot read properties of undefined". The root cause was an overloaded queue due to a data migration. We've scaled the queue up and things appear to be...
View ArticleSome snapshots are unavailable in the UI
Users of the Chromatic webapp are intermittently experiencing errors when trying to load snapshot images from our infrastructure. We are working on resolving this issue and will post updates to this...
View ArticleSome snapshots are unavailable in the UI
We believe we have identified the issue and are rolling back a change. We believe this will resolve the issue. We'll update this page again when have new information.
View ArticleSome snapshots are unavailable in the UI
We have confirmed that our rollback resolved the issue and the service is now operating normally. We will continue to monitor but do not expect a recurrence.
View ArticleProblems with latest version of Chromatic CLI
We are currently getting reports that the latest version of the Chromatic CLI is exiting with the following error: ``` Invalid version. Must be a string. Got type "object". ``` We are currently...
View ArticleProblems with latest version of Chromatic CLI
We've mitigated the original issue and are working on a more permanent fix now. We will update this page when we know more or believe the issue to be resolved.
View ArticleProblems with latest version of Chromatic CLI
We have identified and fixed the original issue by rolling back a change. We expect the GitHub action and local invocations to work as normal now, but will continue to monitor the situation to guard...
View ArticleSome password protected Storybooks with custom domains not working
We are aware of an issue with password protected Storybooks that are hosted behind custom domains and have identified the issue affecting them. We are deploying a fix and will monitor the situation for...
View ArticleSome password protected Storybooks with custom domains not working
We've confirmed resolution of the bug causing private Storybooks to hang when loading their custom domains. We are monitoring against recurrence but do not expect any further issues at this time. If...
View ArticleProblems with Chromatic CLI and Webapp
We are currently investigating an incident involving our web application resulting in downtime for our users. We will update this page as soon as we have more information.
View ArticleProblems with Chromatic CLI and Webapp
We believe we have identified the cause of the downtime and are working to restore normal service.
View ArticleProblems with Chromatic CLI and Webapp
We are still working on restoring normal operation of the service. Our mitigations have made an improvement, but we are still seeing a higher than normal amount of errors and high latency. We will...
View ArticleProblems with Chromatic CLI and Webapp
Our mitigations are having the desired effect but we are still working to restore normal service. Once we start seeing definitive signs of improvement, we will update again, and then once more for the...
View ArticleProblems with Chromatic CLI and Webapp
Our mitigations have improved the functioning of the app, but we are still working to resolve the underlying issue that caused the incident. We'll be working to prevent recurrence and will update you...
View ArticleProblems with Chromatic CLI and Webapp
We've restored normal service to the Chromatic app. Requests and builds should now be operating normally. We'll be monitoring closely to guard against recurrence, but have taken proactive steps to keep...
View ArticleProblems with UI Review Pages
Some UI review pages are failing to load with a 500 error. We are currently investigating the issue and are working towards a resolution. We will update this page when we have more information.
View ArticleProblems with UI Review Pages
We believe we've identified the root cause of the problem and are working to rollback a change. Once that is complete, we'll test to ensure resolution. Expect an update when that is complete.
View ArticleProblems with UI Review Pages
Our fix has deployed and we are seeing good results from it. We now believe this issue to be fixed, but will continue to monitor error rates to confirm resolution. Service is being marked as "resolved"...
View ArticleFor a short period, some builds were failing or hanging
For a short period starting about 20 minutes ago, some builds are failing or hanging and will eventually be timed out after 2 hours. Builds can safely be retried if you are noticing this in your...
View ArticleFailed to retrieve git information and time out errors
We recently received reports of timeout and related git errors for users using Chromatic CLI version 11.18.0. We've since released an update that fixes the issue. If you're using Chromatic CLI version...
View ArticleBuild timeouts or failures
A subset of users may be experiencing build timeouts or failures. We are currently investigating the issue and are working towards a resolution. We will update this page when we have more information.
View ArticleBuild timeouts or failures
We identified and resolved the cause of the issue, and builds are resolving as expected.
View Article