Builds timing out
We're seeing improvements in build rates but are still working on a complete resolution of this issue. No customer action is needed at this time. We'll reach out with another update on a regular...
View ArticleBuilds timing out
The issue with build times has been resolved and we are deploying a change that will prevent recurrence in the short term. If you are still encountering issues, please reach out to support through our...
View ArticleErrors in Chromatic web application
We are currently seeing reports of customers not being able to access certain areas of the Chromatic web app. We are investigating the root cause and are working to resolve the issue.
View ArticleErrors in Chromatic web application
We've identified an issue with upgrading an upstream dependency and are reverting the change on our end. We're deploying the fix and will follow up when it's complete and can confirm the resolution.
View ArticleErrors in Chromatic web application
The issue with the web application has been resolved, and we are investigating the dependency that introduced it. If you are still encountering issues, please contact support through our normal channels.
View ArticleBuilds timing out
Some users have reported that builds are failing to publish and timing out. We are actively working on remediation.
View ArticleBuilds timing out
We saw issues with builds failing with error "Cannot read properties of undefined". The root cause was an overloaded queue due to a data migration. We've scaled the queue up and things appear to be...
View ArticleSome snapshots are unavailable in the UI
Users of the Chromatic webapp are intermittently experiencing errors when trying to load snapshot images from our infrastructure. We are working on resolving this issue and will post updates to this...
View ArticleSome snapshots are unavailable in the UI
We believe we have identified the issue and are rolling back a change. We believe this will resolve the issue. We'll update this page again when have new information.
View ArticleSome snapshots are unavailable in the UI
We have confirmed that our rollback resolved the issue and the service is now operating normally. We will continue to monitor but do not expect a recurrence.
View ArticleProblems with latest version of Chromatic CLI
We are currently getting reports that the latest version of the Chromatic CLI is exiting with the following error: ``` Invalid version. Must be a string. Got type "object". ``` We are currently...
View ArticleProblems with latest version of Chromatic CLI
We've mitigated the original issue and are working on a more permanent fix now. We will update this page when we know more or believe the issue to be resolved.
View ArticleProblems with latest version of Chromatic CLI
We have identified and fixed the original issue by rolling back a change. We expect the GitHub action and local invocations to work as normal now, but will continue to monitor the situation to guard...
View ArticleSome password protected Storybooks with custom domains not working
We are aware of an issue with password protected Storybooks that are hosted behind custom domains and have identified the issue affecting them. We are deploying a fix and will monitor the situation for...
View ArticleSome password protected Storybooks with custom domains not working
We've confirmed resolution of the bug causing private Storybooks to hang when loading their custom domains. We are monitoring against recurrence but do not expect any further issues at this time. If...
View ArticleProblems with Chromatic CLI and Webapp
We are currently investigating an incident involving our web application resulting in downtime for our users. We will update this page as soon as we have more information.
View ArticleProblems with Chromatic CLI and Webapp
We believe we have identified the cause of the downtime and are working to restore normal service.
View ArticleProblems with Chromatic CLI and Webapp
We are still working on restoring normal operation of the service. Our mitigations have made an improvement, but we are still seeing a higher than normal amount of errors and high latency. We will...
View ArticleProblems with Chromatic CLI and Webapp
Our mitigations are having the desired effect but we are still working to restore normal service. Once we start seeing definitive signs of improvement, we will update again, and then once more for the...
View ArticleProblems with Chromatic CLI and Webapp
Our mitigations have improved the functioning of the app, but we are still working to resolve the underlying issue that caused the incident. We'll be working to prevent recurrence and will update you...
View ArticleProblems with Chromatic CLI and Webapp
We've restored normal service to the Chromatic app. Requests and builds should now be operating normally. We'll be monitoring closely to guard against recurrence, but have taken proactive steps to keep...
View ArticleProblems with UI Review Pages
Some UI review pages are failing to load with a 500 error. We are currently investigating the issue and are working towards a resolution. We will update this page when we have more information.
View ArticleProblems with UI Review Pages
We believe we've identified the root cause of the problem and are working to rollback a change. Once that is complete, we'll test to ensure resolution. Expect an update when that is complete.
View ArticleProblems with UI Review Pages
Our fix has deployed and we are seeing good results from it. We now believe this issue to be fixed, but will continue to monitor error rates to confirm resolution. Service is being marked as "resolved"...
View ArticleFor a short period, some builds were failing or hanging
For a short period starting about 20 minutes ago, some builds are failing or hanging and will eventually be timed out after 2 hours. Builds can safely be retried if you are noticing this in your...
View ArticleFailed to retrieve git information and time out errors
We recently received reports of timeout and related git errors for users using Chromatic CLI version 11.18.0. We've since released an update that fixes the issue. If you're using Chromatic CLI version...
View ArticleBuild timeouts or failures
A subset of users may be experiencing build timeouts or failures. We are currently investigating the issue and are working towards a resolution. We will update this page when we have more information.
View ArticleBuild timeouts or failures
We identified and resolved the cause of the issue, and builds are resolving as expected.
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