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Channel: Incidents | Chromatic
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Firefox builds failing with "Infrastructure Error"

We are deploying a fix to restore normal service for Firefox builds. We'll update again when the fix has rolled out and things should be back to normal, at which point we'll monitor for resolution.

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Firefox builds failing with "Infrastructure Error"

We've fixed the underlying issue that was causing Firefox tests to fail. We're now monitoring against recurrence but don't expect any further problems. If you are continuing to have Firefox failures...

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Builds timing out

Some users have reported that builds are failing to publish and timing out. Our team is currently working to resolve this issue. We’ll continue to update the status as we have more information.

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Builds timing out

We are still working on resolving the root cause of the issue. We will update the status page once we have a resolution or any significant updates.

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Builds timing out

We've identified issues with our queueing infrastructure and are actively working on remediation. We'll continue to share updates when we have more information.

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Builds timing out

We're seeing improvements in build rates but are still working on a complete resolution of this issue. No customer action is needed at this time. We'll reach out with another update on a regular...

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Builds timing out

The issue with build times has been resolved and we are deploying a change that will prevent recurrence in the short term. If you are still encountering issues, please reach out to support through our...

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Errors in Chromatic web application

We are currently seeing reports of customers not being able to access certain areas of the Chromatic web app. We are investigating the root cause and are working to resolve the issue.

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Errors in Chromatic web application

We've identified an issue with upgrading an upstream dependency and are reverting the change on our end. We're deploying the fix and will follow up when it's complete and can confirm the resolution.

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Errors in Chromatic web application

The issue with the web application has been resolved, and we are investigating the dependency that introduced it. If you are still encountering issues, please contact support through our normal channels.

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Builds timing out

Some users have reported that builds are failing to publish and timing out. We are actively working on remediation.

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Builds timing out

We saw issues with builds failing with error "Cannot read properties of undefined". The root cause was an overloaded queue due to a data migration. We've scaled the queue up and things appear to be...

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Storybook Publish went down

Storybook Publish went down

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Some snapshots are unavailable in the UI

Users of the Chromatic webapp are intermittently experiencing errors when trying to load snapshot images from our infrastructure. We are working on resolving this issue and will post updates to this...

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Some snapshots are unavailable in the UI

We believe we have identified the issue and are rolling back a change. We believe this will resolve the issue. We'll update this page again when have new information.

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Some snapshots are unavailable in the UI

We have confirmed that our rollback resolved the issue and the service is now operating normally. We will continue to monitor but do not expect a recurrence.

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Problems with latest version of Chromatic CLI

We are currently getting reports that the latest version of the Chromatic CLI is exiting with the following error: ``` Invalid version. Must be a string. Got type "object". ``` We are currently...

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Problems with latest version of Chromatic CLI

We've mitigated the original issue and are working on a more permanent fix now. We will update this page when we know more or believe the issue to be resolved.

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Problems with latest version of Chromatic CLI

We have identified and fixed the original issue by rolling back a change. We expect the GitHub action and local invocations to work as normal now, but will continue to monitor the situation to guard...

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Some password protected Storybooks with custom domains not working

We are aware of an issue with password protected Storybooks that are hosted behind custom domains and have identified the issue affecting them. We are deploying a fix and will monitor the situation for...

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